Richardsons | Refund Policy

Richardsons Refund Policy

Returns / Refund Policy

If the item is unwanted it should be returned to us within 30 working days from receipt date. If you wish to return the item then you should let us know within 10 working days from receipt date.

Returns should be notified to us via e-mail please use our contact form and include your Order Reference Number at the top of the message, to email us click here

We will cover costs of return post and packaging if the item is faulty, incorrect on our behalf, or an unsuitable substitution. Other than this, the cost of post and packaging of the item to be returned is down to the consumer.

All products, when being returned, must be with their original packing, in their original state and carefully repackaged.

On returning goods, for whatever reason, we will provide you with a full refund when we receive the goods ourselves (unless a prior arrangement has been settled).

All returns must be made to:

6-7 Rochester Avenue
High Street
TW13 4DX